Welcome to ICE Torrent!

Our goal is to provide the absolutely latest stuff. Therefore, only specially authorised users have permission to upload torrents. If you have access to 0-day stuff do not hesitate to contact us!

This is a private tracker, and you have to register before you can get full access to the site. Before you do anything here at ICE Torrent we suggest you read the rules! There are only a few rules to abide by, but we do enforce them!

Before you go any further you should read the ICE Torrent User Agreement.

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Site information - Top

What is this bittorrent all about anyway? How do I get the files?

Check out Brians BitTorrent FAQ and Guide.


Where can I get a copy of the source code?

We dont share the modified source code of our site.

 
User information - Top

What is FREELEECH?

FREE torrents are those who have after their name this picture:
  Free!
FREE means that only quantity of upload is counts on tracker, not the downloaded.
This does not mean you do not have to stay in SEED with these torrents, HIT & RUN rules also apply to them.


How can I use BONUS points?

You can use the Seed Bonus points to increase your ratio. It is calculated according to the length of time held at seeding torrents (1 point per every hour of seeding, not for every torrent).


I have lost my user name or password! Can you send it to me?

Please use this form to have the login details mailed back to you.


Can you rename my account?

We do not rename accounts.


Can you delete my (confirmed) account?

We do not delete accounts. You can stop using it and it will be deleted automatically after 60 days of inactivity (60 days without logging into the ICE Toprrent website).


So, what is MY ratio?

Click on your PROFILE, then on your user name (at the top). Or you can check the member bar on the top of each page.

It is important to distinguish between your overall ratio and the individual ratio on each torrent you may be seeding or leeching. The overall ratio takes into account the total uploaded and downloaded from your account since you joined the site.

The individual ratio takes into account those values for each torrent.You may see two symbols instead of a number: Inf., which is just an abbreviation for Infinity, and means that you have downloaded 0 bytes while uploading a non-zero amount (ul/dl becomes infinity); ---, which should be read as non-available, and shows up when you have both downloaded and uploaded 0 bytes (ul/dl = 0/0 which is an indeterminate amount).


Why is my IP displayed on my details page?

Only you and the site admins and sysops can view your IP address and only sysops can view your email address. Regular users and mods do not see that information.


Help! I cannot login!? (a.k.a. Login of Death)

This problem sometimes occurs with MSIE. Close all Internet Explorer windows and open Internet Options in the Control Panel. Click the Delete Cookies button. You should now be able to login.


My IP address is dynamic. How do I stay logged in?

You need to login to the site every time your IP changes (when you have dynamic IP or access the site from different place than the last time). There is no need to login to the tracker as it is using passkey system. You can learn more about the passkey system below.


Why should I care configuring my router firewall?

When you havent configured correctly your router firewall, or windows firewall you cannot accept incoming connections. This means that other peers in the swarm will be unable to connect to you, only you to them. Even worse, if two peers are both in this state they will not be able to connect at all. This has obviously a detrimental effect on the overall speed. The way to solve the problem involves opening the ports used for incoming connections (the same range you defined in your client) on the firewall and/or configuring your NAT server / router to use a basic form of NAT for that range instead of NAPT (the actual process differs widely between different router models. Check your router documentation and/or support forum. You will also find lots of information on the subject at PortForward).


What are the different user classes?

  Hahalera Users who have account for over 4 weeks and have ratio below 0.30. Can not post on ShoutBox.
  User The default class of new members.
  Power User Can view NFO files and make requests in the request forum, can Add to WishList a torrent, can play at Casino.
  ICE Lover Same privileges as Power User and can view Top 10 stats.
    People who helped Server maintenance.
  VIP Assigned to users they feel contribute something special to the site. Immune to automatic demotion and they also can upload torrents. Does not have any slot restrictions. Title of VIP can be obtained for a limited time.
- Are not immune to Warn.
- Can see tracker statistics and online users.
  Special VIP Our special friends! Immune to automatic demotion and they also can upload torrents. Title of Special VIP can be obtained for a limited time.
  ICE Legend Those who were staff members in ICE Torrent.
  Junior Uploader Uploaders during the test or weaker activity.
  Uploader Same as ICE Lover, except with upload rights and immune to automatic demotion.
- can view who upload torrents.
- can view torrents snatchlist.
- can view who is seeding and leeching the torrents.
- have a Control Panel with statistics.
  Moderator Can edit and delete any uploaded torrents. Can also moderate user comments and disable accounts.
  Administrator Can do almost everything, responsible only to the SysOp and the Staff Leader.
  SysOp Can do just about anything. Responsible only to the Staff Leader.
  Staff Leader Site owner.



How does this promotion thing work anyway?

Hahalera Unlike other classes this is a decline. If you account for over 4 weeks and ratio below 0.30, will be relegated automatically by the system to Hahalera. Users in this category risk to receive DISABLE if they improve their ratio!
When the ratio rises above 0.30 is automatic promotion to User.
Power User Must have have uploaded at least 50 GB and have a ratio at or above 1.05. Must be registered for 4 weeks at least. The promotion is automatic when these conditions are met. Note that you will be automatically demoted from this status if your ratio drops below 0.95 at any time.
ICE Lover Must have have uploaded at least 300 GB and have a ratio at or above 3.00. Must be registered for 12 weeks at least. The promotion is automatic when these conditions are met. Note that you will be automatically demoted from this status if your ratio drops below 3.00 at any time.
Just use this form.
VIP Assigned by mods at their discretion to users they feel contribute something special to the site. (Anyone begging for VIP status will be automatically disqualified.) Or use this form to became a VIP.
Special VIP Same as VIP and something more. Or use this form to became a Special VIP.
Junior Uploader Nominated by the Staff after filling this application.
Uploader Appointed by Admins/SysOp. (see the ?Uploading? section for conditions)
Moderator You do not ask us, we will ask you!



What are invites for and how can I use them ?

Invites are for giving to people you know and trust. Trading ICE Torrent invites will get you and any one you invite banned. If you invite a cheat you will get a warning for the first one if it ever happens again you will be banned too. Trading means posting ICE Torrent invites on any forum giving away for free or asking for something in return in either case ICE Torrent class this as trading and your account will be banned. The sale of invites to this site is strictly forbidden and results in both the inviter and invitee losing their accounts. If you come across an auction from someone claiming to have permission to sell invitations to this site, it is a lie. Do not believe positive feedback ratings; if you buy an invite, we will know about it and you will lose your account.


Why cant my friend become a member?

There is a users limit. When this is reached we stop accepting new members. Accounts inactive for more than 90 days are automatically deleted, so keep trying. (There is no reservation or queuing system, dont ask for that)


How do I add an avatar to my profile?

First, find an image that you like, and that is within the rules. Then you will have to find a place to host it, such as Photobucket, Upload-It! sau ImageShack. All that is left to do is copy the URL you were given when uploading it to the avatar field in your Profile.

 
Stats - Top

Most common reason for stats not updating

  • The user is cheating. (a.k.a. ?Summary Ban?)
  • The server is overloaded and unresponsive. Just try to keep the session open until the server responds again. (Flooding the server with consecutive manual updates is not recommended.)
  • You are using a faulty client. If you want to use an experimental or CVS version you do it at your own risk.


    Best practices

    • If a torrent you are currently leeching/seeding is not listed on your profile, just wait or force a manual update.
    • Make sure you exit your client properly, so the tracker will receive ?event=completed?.
    • If the tracker is down, do not stop seeding. As long as the tracker is back up before you exit the client the stats should update properly.


      May I use any bittorrent client?

      Yes.


      Why is a torrent I am leeching/seeding listed several times in my profile?

      If for some reason (e.g. pc crash, or frozen client) your client exits improperly and you restart it, it will have a new peer_id, so it will show as a new torrent. The old one will never receive a ?event=completed? or ?event=stopped? and will be listed until some tracker timeout. Just ignore it, it will eventually go away.


      Multiple IPs (Can I login from different computers?)

      Yes, the tracker is now capable of following sessions from different IPs for the same user. A torrent is associated with the user when it starts, and only at that moment is the IP relevant. So if you want to seed/leech from computer A and computer B with the same account you should access the site from computer A, start the torrent there, and then repeat both steps from computer B (not limited to two computers or to a single torrent on each, this is just the simplest example). You do not need to login again when closing the torrent.


      How does NAT/ICS change the picture?

      This is a very particular case in that all computers in the LAN will appear to the outside world as having the same IP. We must distinguish between two cases:

      1. You are the single ICE Torrent users in the LAN.

      You should use the same ICE Torrent account in all the computers.

      Note also that in the ICS case it is preferable to run the BT client on the ICS gateway. Clients running on the other computers will be unconnectable (their ports will be listed as ?---?, as explained elsewhere in the FAQ) unless you specify the appropriate services in your ICS configuration (a good explanation of how to do this for Windows XP can be found here). In the NAT case you should configure different ranges for clients on different computers and create appropriate NAT rules in the router. (Details vary widely from router to router and are outside the scope of this FAQ. Check your router documentation and/or support forum.)

      2. There are multiple ICE Torrent users in the LAN.

      At present there is no way of making this setup always work properly with ICE Torrent. Each torrent will be associated with the user who last accessed the site from within the LAN before the torrent was started. Unless there is cooperation between the users mixing of statistics is possible. (User A accesses the site, downloads a .torrent file, but does not start the torrent immediately. Meanwhile, user B accesses the site. User A then starts the torrent. The torrent will count towards user B statistics, not user A.)

      It is your LAN, the responsibility is yours. Do not ask us to ban other users with the same IP, we will not do that. (Why should we ban him instead of you?)


      What are the Slots ?

      A slot system has been implemented to reduce the frequency of Hit & Run.
      Each user receives a certain number of slots depending on what rank they have:
      Hahalera: 20 slots
      User: 25 slots
      Power User: 40 slots
      ICE Lover: 60 slots
      VIP and Special VIP: unlimited slots (a slot will be occupied when a torrent download has started and will automaticly become available when the download is finished even if you stop seeding it).

      However: Only can do Hit and Run without consequences! VIP si Special VIP without , despite the unlimited slots, will be demoted or warned if they do Hit & Run!

      How does it work:
      After you download a torrent, one of your available slots will be occupied. That slot will be free again only after the seed terms will be fulfilled! That means ratio=1 or 48 hours of seed (achieved in 5 days since the download has finished). If at least one of these 2 conditions are NOT met, you will lose that slot.

      ? Unfinished downloads will NOT keep a slot occupied.
      ? You are advised to avoid occupying all your slots at once ! You will not be able to download anything else and we will NOT manually free slots for you if you have used them all!
      ? Once all slots have been filled, you will not be able to download anything, and your account will remain blocked!
      ? Downloading will be possible again only after at least one slot has been released.A slot can become available if you reseed one of the torrents that occupies a slot(until ratio=1) or if the torrent is deleted from the tracker.
      ? We strongly recommend that you seed your torrents after your download has finished when the torrent is still fresh until ratio is 1 so you will have to seed it for 48 hours!

      The number of occupied slots cand be seen in your profile. Slots: occupied/total (according to your rank).
      If you want to have unlimited slots just click HERE!.

 
Uploading - Top

Why cant I upload torrents?

Only specially authorized users (Uploader) have permission to upload torrents.


What criteria must I meet before I can join the Uploader team?

You must be able to provide releases that:
- include a proper NFO.
- are genuine releases.
- have all files in original format.
- you will be able to seed, or make sure are well-seeded, for at least 6 hours.
- you should have at least 1 MBit upload bandwith.

If you think you can match these criteria do not hesitate to complete this application.

Remember! Write your application carefully! Be sure to include your UL speed and what kind of stuff you are planning to upload. Only well written letters with serious intent will be considered.


Can I upload your torrents to other trackers?

No. We are a closed, limited-membership community. Only registered users can use the ICE Torrent tracker. Posting our torrents on other trackers is useless, since most people who attempt to download them will be unable to connect with us. This generates a lot of frustration and bad-will against us at ICE Torrent, and will therefore not be tolerated.

Complaints from other sites administrative staff about our torrents being posted on their sites will result in the banning of the users responsible.

(However, the files you download from us are yours to do as you please. You can always create another torrent, pointing to some other tracker, and upload it to the site of your choice.)

 
Downloading - Top

How do I resume a broken download or reseed something?

Open the .torrent file. When your client asks you for a location, choose the location of the existing file(s) and it will resume/reseed the torrent.


Why do my downloads sometimes stall at 99%?

The more pieces you have, the harder it becomes to find peers who have pieces you are missing. That is why downloads sometimes slow down or even stall when there are just a few percent remaining. Just be patient and you will, sooner or later, get the remaining pieces.


What are these ?a piece has failed an hash check? messages?

Bittorrent clients check the data they receive for integrity. When a piece fails this check it is automatically re-downloaded. Occasional hash fails are a common occurrence, and you shouldnt worry.

Some clients have an (advanced) option/preference to ?kick/ban clients that send you bad data? or similar. It should be turned on, since it makes sure that if a peer repeatedly sends you pieces that fail the hash check it will be ignored in the future.


The torrent is supposed to be 100 MB. How come I downloaded 120 MB?

See the hash fails topic. If your client receives bad data it will have to redownload it, therefore the total downloaded may be larger than the torrent size. Make sure the ?kick/ban? option is turned on to minimize the extra downloads.


Why do I get a ?rejected by tracker - Port xxxx is blacklisted? ?

Your client is reporting to the tracker that it uses one of the default bittorrent ports (6881-6889) or any other common p2p port for incoming connections.

icetorrent.org does not allow clients to use ports commonly associated with p2p protocols. The reason for this is that it is a common practice for ISPs to throttle those ports (that is, limit the bandwidth, hence the speed).

The blocked ports list include, but is not neccessarily limited to, the following:

Direct Connect
411 - 413
Kazaa
1214
eDonkey
4662
Gnutella
6346 - 6347
BitTorrent
6881 - 6889

In order to use use our tracker you must configure your client to use any port range that does not contain those ports (a range within the region 49152 through 65535 is preferable, cf. IANA). Notice that some clients, like Azureus 2.0.7.0 or higher, use a single port for all torrents, while most others use one port per open torrent. The size of the range you choose should take this into account (typically less than 10 ports wide. There is no benefit whatsoever in choosing a wide range, and there are possible security implications).

These ports are used for connections between peers, not client to tracker. Therefore this change will not interfere with your ability to use other trackers (in fact it should increase your speed with torrents from any tracker, not just ours). Your client will also still be able to connect to peers that are using the standard ports. If your client does not allow custom ports to be used, you will have to switch to one that does.

Do not ask us, or in the forums, which ports you should choose. The more random the choice is the harder it will be for ISPs to catch on to us and start limiting speeds on the ports we use. If we simply define another range ISPs will start throttling that range also.

Finally, remember to forward the chosen ports in your router and/or open them in your firewall, should you have them.


What is this ?IOError - [Errno13] Permission denied? ?

If you just want to fix it reboot your computer, it should solve the problem. Otherwise read on.

IOError means Input-Output Error, and that is a file system error, not a tracker one. It shows up when your client is for some reason unable to open the partially downloaded torrent files. The most common cause is two instances of the client to be running simultaneously: the last time the client was closed it somehow didn\'t really close but kept running in the background, and is therefore still locking the files, making it impossible for the new instance to open them.

A more uncommon occurrence is a corrupted FAT. A crash may result in corruption that makes the partially downloaded files unreadable, and the error ensues. Running scandisk should solve the problem. (Note that this may happen only if you are running Windows 9x - which only support FAT - or NT/2000/XP with FAT formatted hard drives. NTFS is much more robust and should never permit this problem.)


Why do I get a ?Access denied - Torrents Limit exceeded? error ?

This is part of the ?Slot System?.

However if you have already filled all your available download slots and try to start seeding you will receive the same error. In this case you must free at least one download slot in order to start all your seeds and then start the download. If all your download slots are filled the system will deny any connection before validating if you want to download or seed. So first start your seeds and after that your downloads.

In any time, you can check your available slots in the member bar on top of the page.


I received a warning for Hit & Run. What is this?

We expect from every user (power user or not) to help newly added torrents to reach a good seeding/leeching ratio quickly in order to help the torrent during the first hours of its ?life?.

All torrents must be seeded to a minimum 1.0 ratio or torrent must be left open seeding for minimum of 48 hours. If its a popular torrent with plenty of leechers then there is no reason why it cant be fully seeded to a 1.1 ratio.

 
How can I improve my download speed? - Top

Do not immediately jump on new torrents.

The download speed mostly depends on the seeder-to-leecher ratio (SLR). Poor download speed is mainly a problem with new and very popular torrents where the SLR is low.

(Proselytising sidenote: make sure you remember that you did not enjoy the low speed. Seed so that others will not endure the same.)

There are a couple of things that you can try on your end to improve your speed:

In particular, do not do it if you have a slow connection. The best speeds will be found around the half-life of a torrent, when the SLR will be at its highest. (The downside is that you will not be able to seed so much. Its up to you to balance the pros and cons of this.)


Limit your upload speed.

The upload speed affects the download speed in essentially two ways:
  • Bittorrent peers tend to favour those other peers that upload to them. This means that if A and B are leeching the same torrent and A is sending data to B at high speed then B will try to reciprocate. So due to this effect high upload speeds lead to high download speeds.
  • Due to the way TCP works, when A is downloading something from B it has to keep telling B that it received the data sent to him. (These are called acknowledgements - ACKs -, a sort of ?got it!? messages). If A fails to do this then B will stop sending data and wait. If A is uploading at full speed there may be no bandwidth left for the ACKs and they will be delayed. So due to this effect excessively high upload speeds lead to low download speeds.
The full effect is a combination of the two. The upload should be kept as high as possible while allowing the ACKs to get through without delay. A good thumb rule is keeping the upload at about 80% of the theoretical upload speed. You will have to fine tune yours to find out what works best for you. (Remember that keeping the upload high has the additional benefit of helping with your ratio.)

If you are running more than one instance of a client it is the overall upload speed that you must take into account. Some clients (e.g. Azureus) limit global upload speed, others (e.g. Shad0w) do it on a per torrent basis. Know your client. The same applies if you are using your connection for anything else (e.g. browsing or ftp), always think of the overall upload speed.


Limit the number of simultaneous connections.

Some operating systems (like Windows 9x) do not deal well with a large number of connections, and may even crash. Also some home routers (particularly when running NAT and/or firewall with stateful inspection services) tend to become slow or crash when having to deal with too many connections. There are no fixed values for this, you may try 60 or 100 and experiment with the value. Note that these numbers are additive, if you have two instances of a client running the numbers add up.


Limit the number of simultaneous uploads.

Is not this the same as above? No. Connections limit the number of peers your client is talking to and/or downloading from. Uploads limit the number of peers your client is actually uploading to. The ideal number is typically much lower than the number of connections, and highly dependent on your (physical) connection.


Just give it some time.

As explained above peers favour other peers that upload to them. When you start leeching a new torrent you have nothing to offer to other peers and they will tend to ignore you. This makes the starts slow, in particular if, by change, the peers you are connected to include few or no seeders. The download speed should increase as soon as you have some pieces to share.


Why is my browsing so slow while leeching?

Your download speed is always finite. If you are a peer in a fast torrent it will almost certainly saturate your download bandwidth, and your browsing will suffer. If you use uTorrent you can limit the download speed. Just start your uTorrent and go to Options >> Connections and look at the Global Bandwidth Limiting section. Insert your desired download limit at Maximum Download Rate.

You can also use a third-party solution, such as NetLimiter.

Browsing was used just as an example, the same would apply to gaming, IMing, etc...

uTorrent was an example too. Many clients have the option to LIMIT the download and upload.

 
My ISP uses a transparent proxy. What should I do? - Top

What is a proxy?

Basically a middleman. When you are browsing a site through a proxy your requests are sent to the proxy and the proxy forwards them to the site instead of you connecting directly to the site. There are several classifications (the terminology is far from standard):

 Transparent A transparent proxy is one that needs no configuration on the clients. It works by automatically redirecting all port 80 traffic to the proxy. (Sometimes used as synonymous for non-anonymous.)
 Explicit/Voluntary Clients must configure their browsers to use them.
 Anonymous The proxy sends no client identification to the server. (HTTP_X_FORWARDED_FOR header is not sent; the server does not see your IP.)
 Highly Anonymous The proxy sends no client nor proxy identification to the server. (HTTP_X_FORWARDED_FOR, HTTP_VIA and HTTP_PROXY_CONNECTION headers are not sent; the server doesnt see your IP and doesnt even know you are using a proxy.)
 Public (Self explanatory)

A transparent proxy may or may not be anonymous, and there are several levels of anonymity.


How do I find out if I am behind a (transparent/anonymous) proxy?

Try ProxyJudge. It lists the HTTP headers that the server where it is running received from you. The relevant ones are HTTP_CLIENT_IP, HTTP_X_FORWARDED_FOR and REMOTE_ADDR.


Can I bypass my ISP proxy?

If your ISP only allows HTTP traffic through port 80 or blocks the usual proxy ports then you would need to use something like socks and that is outside the scope of this FAQ.

The site accepts connections on port 81 besides the usual 80, and using them may be enough to fool some proxies. So the first thing to try should be connecting to www.icetorrent.org:81. Note that even if this works your bt client will still try to connect to port 80 unless you edit the announce url in the .torrent file.

Otherwise you may try the following:
  • Choose any public non-anonymous proxy that does not use port 80.
  • Configure your computer to use that proxy. For Windows XP, do: Start, Control Panel, Internet Options, Connections, LAN Settings, Use a Proxy server, Advanced and type in the IP and port of your chosen proxy. Or from Internet Explorer use Tools, Internet Options, ...
  • (Facultative) Visit ProxyJudge. If you see an HTTP_X_FORWARDED_FOR in the list followed by your IP then everything should be ok, otherwise choose another proxy and try again.
  • Hopefully the tracker will now pickup your real IP (check your profile to make sure).
Notice that now you will be doing all your browsing through a public proxy, which are typically quite slow. Communications between peers do not use port 80 so their speed will not be affected by this, and should be better than when you were ?unconnectable?.


Does this apply to other torrent sites?

This section was written for ICE Torrent, a closed, port 80-81 tracker. Other trackers may be open or closed, and many listen on e.g. ports 6868 or 6969. The above does not necessarily apply to other trackers.


Why is my port listed as ?---? even though I am not NAT/Firewalled?

The ICE Torrent tracker is quite smart at finding your real IP, but it does need the proxy to send the HTTP header HTTP_X_FORWARDED_FOR. If your ISP proxy does not then what happens is that the tracker will interpret the proxy IP address as the client IP address. So when you login and the tracker tries to connect to your client to see if you are NAT/firewalled it will actually try to connect to the proxy on the port your client reports to be using for incoming connections. Naturally the proxy will not be listening on that port, the connection will fail and the tracker will think you are NAT/firewalled.

 
Why cant I connect? Is the site blocking me? - Top

Maybe my address is blacklisted?

The site blocks addresses listed in the (former) PeerGuardian database, as well as addresses of banned users. This works at Apache/PHP level, its just a script that blocks logins from those addresses. It should not stop you from reaching the site. In particular it does not block lower level protocols, you should be able to ping/traceroute the server even if your address is blacklisted. If you cannot then the reason for the problem lies elsewhere.


Your ISP blocks the site address.

(In first place, its unlikely your ISP is doing so. DNS name resolution and/or network problems are the usual culprits.) Theres nothing we can do. You should contact your ISP (or get a new one). Note that you can still visit the site via a proxy, follow the instructions in the relevant section. In this case it doesnt matter if the proxy is anonymous or not, or which port it listens to.

Notice that you will always be listed as an ?unconnectable? because the tracker will be unable to check that you\'re capable of accepting incoming connections.


Alternate port (81)

Some of our torrents use ports other than the usual HTTP port 80. This may cause problems for some users, for instance those behind some firewall or proxy configurations. You can easily solve this by editing the .torrent file yourself with any torrent editor, e.g. MakeTorrent, and replacing the announce url www.icetorrent.org:81 cu www.icetorrent.org:80 or www.icetorrent.org.

Editing the .torrent with Notepad is not recommended. It may look like a text file, but it is in fact a bencoded file. If for some reason you must use a plain text editor, change the announce url to www.icetorrent.org:80, not www.icetorrent.org. (If you are thinking about changing the number before the announce url instead, you know too much to be reading this.)

 
What if I cant find the answer to my problem here? - Top

You can try these:

Post in the Forum, by all means.You\'ll find they are usually a friendly and helpful place, provided you follow a few basic guidelines:
  • Make sure your problem is not really in this FAQ. Theres no point in posting just to be sent back here.
  • Before posting read the sticky topics (the ones at the top). Many times new information that still hasnt been incorporated in the FAQ can be found there.
  • Help us in helping you. Do not just say it doesnt work!. Provide details so that we dont have to guess or waste time asking. What client do you use? Whats your OS? Whats your network setup? Whats the exact error message you get, if any? What are the torrents you are having problems with? The more you tell, the easier it will be for us and more probable to get a reply.
  • And needless to say: be polite. Demanding help rarely works, asking for it usually does the trick.
 
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